By Jeff Gee, Val Gee, Jeff Gee, Val Gee
In contrast to different customer support books, Jeff and Valerie Gee's concise motivational ebook is written either for executives and executives, yet for the thousands of front-line employees who serve buyers without delay. The authors percentage their basic, confirmed thoughts and directions for dealing with offended shoppers, minimizing tension, and making customer support prone suppose nice approximately doing their jobs. within the bestselling culture of offering Knock Your Socks Off provider, the authors' "pep speak" contains concrete find out how to: sympathize with the client; take a decision, move a caller, or finish a decision easily; defuse indignant clients; continue a favorable body of mind...and extra!
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Additional info for Super Service: Seven Keys to Delivering Great Customer Service...Even When You Don't Feel Like It!...Even When They Don't Deserve It!
Sample text
It's about feeling good at the end of the day. You can start right now, today. "  < previous page < previous page page_33 page_35 next page > next page > Page 35 PART II SEVEN KEYS TO DELIVERING SUPER SERVICE  < previous page < previous page 60 page_35 page_37 next page > next page > 61 Page 37 Chapter 3 Customer Service Key 1: The Right Attitude Seeing the good in yourself and your circumstances is an important step in having a positive attitude.  < previous page < previous page page_37 page_38 next page > next page > Page 38 There are seven basic keys to delivering great customer service.
I maintain a good, positive frame of mind. 4. I am always prepared. 5. I am sincere.
We never hear from him unless the rates change. Recently, he sent literature that caused us to look at buying a 20-year fixed-rate policy from him. Over the course of a week, our agent spoke to each of us at separate times, so we both received slightly different information. 61 62 When we had time to sit down and look at the two policies, we saw that we'd be paying an extra $500 for the first year. When we called to ask him about it, he didn't want to listen. " he replied, ignoring the question.