By Fred Beisse

Current or destiny user-support execs detect the severe humans talents and remarkable technical wisdom to supply extraordinary aid with Beisse's A consultant TO laptop person help FOR aid table AND help experts, 6E. this beneficial advisor specializes in the informational assets and technical instruments wanted so much to operate successfully in a help place. Readers learn how to deal with troubleshooting and challenge fixing, effectively speak with consumers, be sure a client's particular wishes, educate end-users or even deal with budgeting and different administration priorities. This variation prepares readers to paintings with the newest advancements, from net and e-mail-based help to home windows 7 and cloud computing. prime HelpSTAR and Microsoft place of work venture expert 2010 software program accompanying the textual content additional make stronger user-support wisdom and talents.

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Additional resources for A Guide to Computer User Support for Help Desk and Support Specialists (6th Edition)

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A common source of misused technology that may not be apparent to many users is the physical environment in which technology is operated. Without proper lighting, space, furniture, and environmental safeguards, physical injury to end users can result. Examples include the following: A user who doesn’t take adequate breaks and loses work time due to carpal tunnel syndrome, which is severe hand or wrist pain due to an inflammation of the tendons in a user’s hand and wrist A user who experiences extreme stress as a result of the frustrations of working with technology and is forced into early retirement due to health problems An employer who refuses to purchase ergonomic office furniture despite requests from workers; risks include injury to workers, lower productivity, and disability claims.

Network specialist positions are expected to grow from about 345,000 in 2010 to about 445,000 (a growth rate of over 28 percent) over the next ten years. bls. htm). In the search box, enter 15-1151 for computer support specialists or 15-1142 or 15-1152 for network support occupations, and then click on the article of interest to you. A recent study by HDI—a professional association and certification body for the technical service and support industry—found that, although overall user support budgets are static or decreasing, the number of incidents reported to help desks is increasing, partly due to increased use of mobile technology in businesses.

Editorial review has deemed that any suppressed content does not materially affect the overall learning experience. Cengage Learning reserves the right to remove additional content at any time if subsequent rights restrictions require it. CHAPTER 1 Introduction to Computer User Support Help Desk Support 24 When individual workers need assistance, they may turn to the staff of a user support team or they may contact a help desk facility. A help desk provides a single point of contact for users in need of technology support services, whether they are internal workers or external clients.

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